Frequently Asked Questions

Everything you need to know about shopping with Tokyo Station.

Where are your clothing items shipped from?

All orders are fulfilled and shipped directly from our logistics hub in Tokyo, Japan, to ensure you receive authentic street-style fashion.

How long does international shipping take?

Standard international shipping typically takes between 7 to 14 business days. Express options are available at checkout for faster delivery within 3 to 5 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that customers are responsible for return shipping costs to our warehouse.

How do I determine my correct size?

Since Japanese sizing can run smaller than US or EU standards, we provide a detailed measurement chart on every product page. We recommend sizing up if you are between sizes.

Are the products authentic Japanese brands?

Yes, Tokyo Station exclusively curates authentic apparel and accessories from established and emerging Japanese designers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.